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It is our absolute priority that all customers are 100% satisfied when shopping at Pillowave.
If you are unsatisfied with your order and would like to return or exchange your merchandise for a replacement or refund, please contact us at firstname.lastname@example.org for instructions (within 30 days of delivery).
If your order arrives or becomes defective (within 30 days of normal usage), then please contact us at email@example.com and we will gladly issue out a full refund or free replacement for the inconvenience.
If you need to cancel or make a change to your order, we require that you contact us at firstname.lastname@example.org within 24 hours of placing your order.
We cannot cancel or make any changes to your order if it has already been processed for shipment.
Due to the rising severity of the COVID-19 pandemic, your order may be affected during transportation which can cause unexpected delays in the status of your tracking number and the overall time of delivery.
Rest assured that we will do everything our power to keep you updated with your order and will only issue full refunds or replacements if we determine that your package has been lost, or is not expected to be delivered anytime soon.
💸 We provide all customers with complimentary partial refunds to their order if delivery takes longer than our expected time frames listed on our Shipping & Delivery Page.